The digital business model 1: data and the democratisation of decision making
Recent advances in robotics, artificial intelligence and machine learning make it possible to automate almost all routine, repetitive and predictable work. QED: a largely digital workforce is the future. Or maybe not, because no one can accurately forecast the new jobs technology will create, and no one can accurately forecast the new skills companies will ...
The vital ingredient for digital transformation? Innovation
Andreas Sjöström is Vice President and Global Head of Digital with technology consultants Sogeti. An experienced trend-watcher and strategic advisor on disruptive innovation, he says many companies are overlooking one vital ingredient in their digital transformation: innovation. And this is why.
Six steps to digital done right
We know that digital adoption offers new opportunities to reach unprecedented levels of business efficiency. It’s also a transformative journey that allows a company to get much closer to its customers. But every journey starts with a first step, and on this journey that first step is a question: what does a digital version of ...
Getting Managed Communications Right
Communications is the cornerstone of any digital strategy. It’s a crucial part of any successful business which can sometimes be overlooked. With the fast pace of technology today, the complexity within communications has increased. Traditional network operators are failing at removing the additional burden that this brings. And that’s where the opportunity for managed communication services firms like Gamma comes ...
Digital disruption 4: Can you change banking permanently?
The CEO of digital only bank Atom told us how the experience of creating and running Atom is like being on a constant rollercoaster. Chief Operating Officer, Stewart Bromley says it’s one of the most stressful things he’s ever done, but also the most rewarding. So what does it take to have the guts and ...
Creating Loyalty in Financial Services
Digital disruption is changing the way we interact. This digital transformation has put customer experience under the spotlight like never before. It’s become even more crucial to create loyalty, retain customers and bring new customers on board. Within financial services, banks are becoming more aware they need to do more with their assets, namely, their ...
Dealing with infrastructure demand in the cloud-era
The ability to respond to changing business and customer demands at speed is not just one of the biggest challenges facing your enterprise infrastructure, it’s having a very real impact on your business. You need to deal with capacity, cost, speed and flexibility really well. Too much capacity is waste. Not enough resource, you’re impeding ...
Online marketing: what’s on the horizon?
What is happening in online marketing over the next 12 months? To find out, we spoke with a global leader in this space – Kenshoo’s Chief Product Officer, Will Martin-Gill. He says: “Google is taking a look at its search engine results pages, so is Bing, and so are the other search engines, and they’re ...
Becoming a more agile digital marketer
How are best-in-class marketers using emerging technology tools to become more agile? To find out, we spoke with a global leader in this space – Kenshoo’s Chief Product Officer, Will Martin-Gill. He says: “marketing has always been about telling stories. In the past we’ve been very focused on optimising each and every channel. Now we have the ...
Digital disruption 3: Doing Banking Differently at Atom
When Steve Jobs launched the iPhone, no one could have predicted the potential it had to unleash huge, disruptive change. Smart phones and the advances in technology have transformed the way we interact in all aspects of our lives. The financial services sector is still grappling with this tectonic shift – in technology, in customer ...