The Seamless Payment Journey
In today’s increasingly customer-driven environment, the act of paying for a product or service with a credit or debit card has to be easy, efficient and safe. But with new technologies, changing shifts in buying habits, and a rise in cross-border sales, the path to this retail ideal is anything but easy. This programme examines ...
Understanding Data Centre Transformation
Data centre transformation isn’t about adding more servers and storage space; it’s about using technology to standardise and consolidate your infrastructure in order to get more out of less. You have to think about virtualisation, cloud computing, security, consolidation, cultural change, aligning the IT organisation with business goals – all while keeping those all-important assets up ...
Security: Managing the Wayward Teen
Managing security in an enterprise is not for the faint-hearted. The CISO needs to have eyes everywhere, the authority to effect change, and the ability to negotiate and compromise. Much like the skills needed to handle a teenager, as Clare Forestier investigates …
Being Customer-centric with your employees
In a customer-centric world how important is the happiness of your employees? It could be the key to a successful business but means into investment into an ephemeral concept. The co-founder and CEO of Anyperk, Taro Fukuyama believes companies can only reach full potential by building unique and rewarding workplace cultures. He met MeetTheBoss TV ...
Customer Centricity – OmniChannel Excellence
Bricks and mortar food stores are still where most people buy their food and while 25% of us are being converted to the joys of grocery shopping online, some canny businesses are ensuring the growth of online will keep the real-life store alive and kicking. Visit Eataly.net – The ultimate grocery experience
Disrupt or be Disrupted
The rise of digital business models, strategies and new ways of thinking is increasingly exposing companies to new competitive threats – as well as opportunities. So how are firms preparing for the impact of digital disruption? We spoke to Sitecore MD Simon Etherington to find out…
Managing Talent Management
Culture, engagement and retention are the number one issues for companies around the world, affected by trends like the skills gap, the use of automation and the expectations of the modern employee. This programme will examine how HR organizations need to effectively engage with their human capital asset to survive.
Dallas Cowboys – Powering the Fan Experience
Sport is nothing without its fans. While on-field performance is critical in a results-oriented business, what happens off the field of play is becoming equally important in defining success. Charlotte Jones Anderson is EVP of the Dallas Cowboys. She explains why creating new audiences, as well as catering to the needs and desires of existing ...
Video Blog: Is IT the toughest job out there?
It isn’t the job he started out doing, it keeps changing all the time, and the modern CIO has to ensure his team are at the essential innovative centre of everything. So Clare Forestier asks, is IT the hardest job in the C-Suite?