With oversight of technology, TV production and digital media, Mark Lichtenhein, CIO of the European Tour as well as Ryder Cup Europe, faces a significant challenge: harnessing technology to help drive new audiences and improve the golf experience for both fans and players, in an age of increased competition for time, money and attention. We ...

Expectations around customer service are changing. People no longer want to press 25 different buttons before speaking to a human being. They don’t want to be transferred multiple times. And they definitely don’t want to repeat themselves over and over again. The customer experience has to change to become seamless, personalised and better informed. MeetTheBoss ...

The ever-increasing volume and sophistication of cyber-attacks means the enterprise must move beyond traditional web security. Today’s cyber criminals are launching targeted malware designed to infiltrate an organisation’s defences at multiple entry points of networks and endpoints. A company’s cyber security must be as dynamic and intelligent as the attacks it defends against.

The world has changed, and yet the way financial service providers interact with their customers has not. When you have an industry worth trillions, that is leaving the next generation of consumer cold, you have the perfect conditions for gaining competitive advantage through customer experience. We spoke to Kevin Zellmer from Hootsuite.

The role of IT is changing. So how should CIOs respond? And what part does the cloud play in enabling that transformation? Meet the Boss TV headed over to Hewlett Packard Enterprise’s UK headquarters to catch up with Derek Cockerton, Director of the company’s Helion Cloud solution, in order to find out… Derek Cockerton, HPE

Zaheer Benjamin is a mastermind in using Data and Analytics to improve sports and business performance. He recently transitioned from his role as Vice President Basketball Analytics at Phoenix Suns to take up a new challenge as Head of Business Planning & Analytics at Chelsea Football Club. We caught up with Zaheer during his time ...

Craig Wilson is CEO of the technology and engineering arm of the Williams Group, charged with harnessing the knowledge acquired through four decades of success in the ultra-competitive environment of Formula One. We caught up with him at Williams UK HQ to talk big data – and find out how greater access to information is driving ...

According to a recent IDG study, 24% of IT budgets will be allocated to cloud solutions over the coming year. Yet despite growing comfort levels with cloud, getting the most out of increasingly complex and heterogeneous IT environments continues to prove challenging for all but the most savvy of CIOs. We caught up with Rob ...

Technological change has transformed consumers’ lives, forcing every industry to innovate to survive, and it has put customer service front and centre of the agenda. This programme discusses the publishing industry’s journey to customer centricity.

Analysts forecast the overall global cloud computing market will grow to $241 billion by 2020. And that’s because it is changing businesses today – driving innovation and new engagement models, providing a better customer experience, and bringing IT even closer. SAP’s Tim Minahan gives his three key recommendations for getting the most out of the ...