Taking the Golden Arches Digital: How McDonald’s is Elevating its In-Store Experience
McDonald’s is known the globe over for one thing: its fast food. But while a staple diet of in-store customer service and value remains front-and-centre of its operations, it’s strategy has taken a recent turn into the world of binary. It’s aim? To enhance McDonald’s online presence by embracing all things digital and aligning its ...
Toyota Financial Services’ Move to Cloud
Going straight to cloud makes a lot of sense if you are a new company. But if you have legacy systems, a different approach is needed. How do you choose which applications to move and when? According to VP & CIO Ron Guerrier, Toyota Financial Services is on that journey. This is how he has begun ...
Cyber Security: Beyond the Breach
In the world of cyber security, the informed CIO reigns supreme. Or so you’d like to think. But with a recent Forbes article predicting that 2013 will be the year you get hacked – enterprises are realising that breaches are a case of when, not if. MeetTheBoss TV’s Nick Pryke spoke with Alan Cottom, Senior ...
Business Continuity: What’s standing in the way?
Whether human or natural, disasters are an unavoidable – and unpredictable – part of business, so you’d presume business continuity would be front-and-centre for the majority of enterprises. And yet, in 2013, only a projected 13.7% of businesses can lay claim to considering business continuinty management a strategic priority. Combine that with the multiple systems ...
Business Process Outsourcing the Capgemini Way
Business process outsourcing is one area of service delivery that has seen enormous innovation and transformation over the past ten years. The days of simple lift and shift are over and modern disruptive social mobile cloud analytics technologies are driving a new wave of change. As finance and accounting professionals, Capgemini have a solid background in BPO. ...
The Business Value of Continuity Planning
Quite apart from the obvious human cost, the earthquake and tsunami that hit Japan in March 2011 provided a reminder of how suddenly your business can be turned upside down by events outside your control. Yet while many are still counting the cost of that devastating event, US-based insurance giant Aflac – for whom around ...
Wholesale Distribution: Can eCommerce even the odds?
As consolidation pressure increases on the wholesale distribution industry, can eCommerce save the day?
From Big Data to Big Analytics
Analysts often refer to the three Vs when talking about meeting the Big Data challenge – Volume, Variety and Velocity. In fact, that challenge is so great that IDC estimates that less than one percent of the world’s data is currently being mined for insight – so on the surface, the idea of collecting even ...
Dealing With Data and Customer Complexity
The explosion in channels, platforms, devices and other consumer touchpoints – not to mention the huge volumes of data produced as a result – has fundamentally changed the way companies approach the customer. Since changing its name from PPR to Kering, the Paris-headquartered parent of brands such as Gucci, Saint Laurent, Stella McCartney and PUMA, ...
From Stand to Screen: Digital Innovation in Magazine Publishing
According to Cliff Coneighton of Hybris, many sellers of digital products – from products and software to music and magazines – mistakenly see downloaded and streaming products as atom-free versions of their physical boxed products. The reality? Digital offers more than merely duplicated content; it’s alive and creating closer audience connections than ever before. So ...