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Taking the Golden Arches Digital: How McDonald’s is Elevating its In-Store Experience
: A truly global brand, McDonald's is leveraging digital to enhance both its online and in-store experiences

McDonald’s is known the globe over for one thing: its fast food. But while a staple diet of in-store customer service and value remains front-and-centre of its operations, it’s strategy has taken a recent turn into the world of binary. It’s aim? To enhance McDonald’s online presence by embracing all things digital and aligning its online and in-store experiences.

To find out how, we spoke with the company’s European Chief Brand & Strategy Officer, Pierre Worczek.