Changing States: Bringing Gas Into The Cloud
With more than 600 affiliated companies spanning over 100 countries, The Linde Group certainly knows how to make business tick – especially when it comes to working in the cloud. So how are they breaking boundaries to take their cloud journey further? Nick Pryke spoke with the group’s CIO, Sandeep Sen, to find out more ...
Transforming Customer Service in the Social Era
Over the last few years we’ve witnessed an explosion in new customer communication channels and touch points. So what challenges does this shifting environment present in terms of maintaining service and ensuring the brand experience is best-in-class? And how well equipped is your company to deal with a rapidly changing customer landscape? In this program, MeetTheBoss ...
Evolving Entertainment: Going Over The Top For Telco & Cable Providers
From IPTV to streaming services – gone are the days of the ‘off’ button. Today, consumers expect ‘anytime, anywhere’ access to their on-screen entertainment. And they want it now – or they will go elsewhere.. So where does this leave the service providers of tomorrow? Nick Pryke spoke with Jackie Berg, VP & Managing Director of ...
Alex Ljung
SoundCloud is the world’s leading audio platform, reaching over 200 million people every month, and a thoroughly modern company. Like Google, it encourages staff to spend 20% of their time on side projects. The leadership is devolved, the hierarchy flat, and all ideas warmly embraced. But that’s now, six years down the line. In the early days co-founder and ...
Marketing & The Customer Experience
An advertising campaign is one aspect of modern marketing. The end-to-end customer experience is what makes a truly powerful tool for business success. Adam Burns speaks with Zurich Financial Services’ Chief Marketing Officer Isabelle Conner to find out how it’s done…
eCommerce: Clicking With Consumer Packaged Goods
Shoppers are taking to digital like it’s going out of style. And yet, according to a recent report from eMarketer – the divide between shoppers researching products and actually buying them online remains vast. MeetTheBoss TV’s Nick Pryke spoke with Rick Chavie, Vice President for OmniCommerce over at Hybris, to find out – starting with ...
Re-orienting for a customer-first approach
Since 2010, putting the customer at the centre of its business has been a strategic priority for Canadian telco giant TELUS. And as a result, whether bringing broadband to the Canadian masses or unveiling one of the nation’s leading IPTV and satellite services, the company knows how to break the mould when it comes to providing ...
Project Management By Pegasus
Project management. So often it’s a brilliant idea versus the most powerful force in business: people. But it doesn’t have to be that way… Gwenn Carr is Principal for The Pegasus Organization, a registered education provider for the Project Management Institute. She talks about how project management has changed in the last five years. Where are ...
SoLoMo Search, Customers, and Financial Services
80 percent of all consumer spending takes place within 15 miles of the home. So why aren’t 80% of your marketing materials localized? Financial services organizations – we’re talking to you. But how do you drive new hyper-local customer acquisition and retention online in a highly regulated financial services environment? Jon Schepke is CEO of SIM ...
How To Herd Cats (aka Managing Innovation)
Jack Anderson is the senior innovation capability strategist with Chevron, one of the world’s largest producers of energy, an industry that demands – now more than ever – some real innovation. Jack believes you create this best with cross-functional teams and great project management skills. Anna Gilligan spoke with him.