Transforming to a customer-centric organization is tough, with some studies suggesting as many as two-thirds of companies fail in their efforts to become more customer focused. So what are the challenges in making that transition? We spoke to Atul Gupta, SVP for Global Markets and Industries at Teletech, to find out.

Two truths: knowledge is power; data is not knowledge. As we find our way in a changed, digital world, one clear challenge is emerging for sales leaders: too much data. It is increasingly difficult to see the wood for the trees.  You know you can get competitive advantage by using data cleverly, but do you ...

In a MeetTheBoss.tv virtual round-table discussion, 7 successful European companies debate different aspects of the pan-European supply chain. Sponsored by ING CB

“Owning the Digital Customer Experience” with Simon Etherington, Managing Director UK, Sitecore.

Mobile deployments are being widely adopted in enterprises like utilities, transport and logistics; but is the full value of that substantial investment being exploited? This programme investigates how companies can move beyond the initial technology benefits to really leverage and quantify the gains.

Cloud computing’s true value to business is becoming clearer by the day: faster innovation, new collaboration platforms and new engagement models are all creating a better customer experience. Here are two excellent examples from a recent roundtable discussion.

There are five generations in the workforce, and their attitudes to technology run from no thanks to share everything. But while the attitudes might change, the problem doesn’t: how do you ensure social collaboration and employee engagement today, for a better business tomorrow? We asked three business leaders on a recent roundtable. The answer… is ...

Cloud-based solutions can be sold into the lines of business, spun up on a credit card and never touch the technology team. Is this changing the role of IT? We asked five IT leaders on a recent roundtable.

There are many things that cloud computing can do, and we’ve explored many of them – from innovation to customer experience – in this series of short videos from our roundtable discussions with senior business leaders. But what of your people? How can this technology platform be used to transform today’s diverse workforce?

The networking industry is changing. Shifting workflows, rising data volumes, new demands from a cloud-enabled, increasingly mobile workforce – all are posing challenges. So is it time for a new model? One person who thinks so is Sean Brown, Head of Networking for HP UK & Ireland, who cites complex, non-transparent pricing as a key ...