Transforming to a customer-centric organization is tough, with some studies suggesting as many as two-thirds of companies fail in their efforts to become more customer focused. So what are the challenges in making that transition? We spoke to Atul Gupta, SVP for Global Markets and Industries at Teletech, to find out.
Atul Gupta
Senior Vice President, Global Markets and Industries, TeleTech
Seasoned senior/C-Level client relationship and engagement leader, highly experienced in sales, implementation, and delivery of integrated business process, advanced analytics, and technology solutions to drive client desired business outcomes. Experienced in developing, selling, and leading large, complex, multi-tower contracts over $150M in ACV.