Customers and prospects are out there, on digital channels and social media, searching for you and finding out about your product. This web traffic is big data, but how do you turn it into smart data?  TiesArts, MD of Sitecore Benelux, explains

In a recent survey, four out of five CIOs revealed their cloud efforts have helped their organizations achieve some sort of competitive advantage, while two-thirds say cloud has helped their organization’s efficiency and effectiveness. Many find the move revolutionises the way their business operates. But how do you get started on that journey? And more ...

Firms are under pressure to reduce costs, improve productivity and increase customer service levels, but back office business processes continue to devour a major chunk of a company’s non-profitable expenses. MeetTheBoss TV’s Clare Forestier spoke to Joe Basalla, the Chief Operating Officer at Corbus, to find out how business transaction automation can transform the economics.

Did you know it takes 119 seconds to pour the perfect Irish pint? To celebrate St Patrick’s Day, MeetTheBoss.tv delivers cutting edge business insights in just 119 seconds. Happy St Patrick’s Day.

Did you know it takes 119 seconds to pour the perfect Irish pint? To celebrate St Patrick’s Day, MeetTheBoss.tv delivers cutting edge business insights in just 119 seconds. Happy St Patrick’s Day.

What could you learn from your most dissatisfied customers? Research shows web self-service is the most widely used communication channel for customer service. Forrester Research says customers in 2015 will continue to demand effortless interactions over web as well as mobile self-service channels and new communication channels like video chat. Is your customer service ready ...

Optimising operations so that assets run at peak performance is essential for controlling costs, maintaining production quality and maximising your return on asset investment. So how well are you managing control of your assets? And how much visibility do you have into where the bottlenecks, costs and opportunities lie? MeetTheBoss TV’s Ben Thompson caught up ...

Online banking has become much more than just logging onto your desktop to pay a bill or check your statement. Digitally empowered consumers are demanding choice over where, when and how their bank can communicate with them, compelling financial institutions to offer convenient and personalised services for their customers across all channels.

Executives are increasingly being challenged to get more value out of their corporate real estate assets. Better visibility will be key, but how do firms get started? MeetTheBoss TV’s Ben Thompson recently caught up with IBM’s John Smart to find out how businesses can optimise their portfolios to balance both growth and cost management.

Gaining an holistic view of your customer across your mobile and digital channels will help you build more engaging relationships. Sounds like a plan,  but how do you do it?  VP of Customer Analytics at IBM, Ken Bisconti, gave MeetTheBoss TV some ideas …