Data, Analytics and Improving the Customer Experience

Expectations around customer service are changing. People no longer want to press 25 different buttons before speaking to a human being. They don’t want to be transferred multiple times. And they definitely don’t want to repeat themselves over and over again. The customer experience has to change to become seamless, personalised and better informed. MeetTheBoss TV caught up with Lauren Kindzierski, VP of Solutions & Capabilities at Hinduja Global Solutions, to find out how…