Customer Intimacy in the Digital Age

Superfluids flow without friction; finance departments do not. But that is about to change...

According to the experts at dunnhumby, there’s a direct correlation between a rise in loyal customers and the health of your business. So how do you join the dots?

With the sheer volume of touch points across an 'always-on' consumer landscape, how can marketers truly own the customer experience?

How Citi is maximising its marketing reach with a little help from the worlds of social, local and mobile.