Real Change Happens Face-to-Face
Dato’ Sri Zamzamzairani Mohd Isa talks to MeetTheBoss about the customer experience strategy and best practices customer satisfaction. “This is the reality and they are very vocal. You know they come out in the blogs, just whatever they want to say and this is feedback, good feedback for us. And most of the time when ...
Business Transformation: Our Performance Improvement Program
Dato’ Sri Zamzamzairani Mohd Isa MD & Group CEO, Telekom Malaysia talks to MeetTheBoss about his performance management best practices and shares his advcie on managing performance. Get more advice on performance management best practices from leading Chief Executive Officers at MeetTheBoss.
Business Transformation: Changing Employee Mindset
The first thing I think is communications and engaging with our employees to make them understand where we are today. What is the current situation and be open with them and be frank about, you know, we started off as a monopoly when we were a department. We are still being looked at by some ...
Full Version: Dato’ Sri Zamzamzairani Mohd Isa
Dato’ Sri Zamzamzairani Mohd Isa, Telecom Malaysia Group CEO discusses leadership issues in his sector with MeetTheBoss. Jacqueline Chow talks to the Telekom Malaysia Group CEO about the ever-changing teleco landscape and its HR challenges. Find more CEO Education from the world’s leading professionals.
Meet the Ninja: Mastering Time!
Thomas Edison said that:“vision without execution is hallucination”. Leaders who work smart are effective planners with a focus on getting things done with the best use of their time and their resources. This week, stand up comedian and management coach Padraig Hyland takes a humorous look at time. It can be beaten, apparently: if you ...
Pt 2: Sports Leaders – 5 Ways to Win in Business
Learn business strategy from world sports leaders. Includes: Floyd ‘Chip’ Ganassi, Owner, Chip Ganassi Racing Nick Bolletierri, Tennis Coach (Andre Agassi, Boris Becker,Jim Courier, Monica Seles) Trevor Moawad, Director, IMG Performance Institute Warren Gatland, Head Coach, Wales National Rugby Team Find more CEO Education from the world’s business leaders at MeetTheBoss Business TV.
How I Have Chosen to deal with the Glass Ceiling
How I have chosen to deal with the glass ceiling
Building Support for Customer Advocacy at Symantec
Jeff Russakow, EVP of Customer Advocacy at Yahoo! talks to MeetTheBoss about management customer satisfaction techniques. Find more customer advocacy advice at MeetTheBoss Business TV for CEO Education.
How to ‘Sell’ Security
If you want to sell toothbrushes, you better know about teeth. If you want to sell shoes, you better be able to walk around and show people what shoes are comfortable. If you want to sell what you are doing in security you better know the business that you’re selling into… James Gay lays down ...
Few CEOs Put Their Money Where Their Mouth Is
Jeff Russakow, EVP of customer advocacy of Yahoo! talks to MeetTheBoss about customer satisfaction management. In this program, you will learn, – The importance of putting customer satisfaction management at the heart of a leadership CEO. Watch more leading business minds share their views on customer satisfaction management with MeetTheBoss. Business TV for executive leadership ...