Rethinking field service management

The uberisation of customer service has considerably raised the bar for companies across the board, regardless of industry.  This focus on the customer requires organisations and service leaders to shift their focus and offer services that deliver value for the customer. Empowering the field service team has proved to be one effective way to meet this challenge. We heard from Click Software on how businesses can use technology in workforce management to provide a better customer experience and boost the top line.