For every $1 spent on equipment, supplies and service in a typical enterprise, another $9 are spent on burdened costs like IT infrastructure and document management. A key reason for this is that these costs are fragmented in budgets and processes across a business. As such, managing the flow of document output – both physical and electronic – is an immense, complex and critical task for many businesses. MeetTheBoss TV met Brent Black from Levi, Ray & Shoup to find out how to tackle the hidden costs of document output management.