Zappos.com CEO talks about the role of corporate governance in companies.
Tony Hsieh : how focusing on customer service turned this online retailer into a billion dollar business
Tony Hsieh is an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos.com. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million.