“We have contingency plans.  We have disaster planning, various security requirements and so on.  But at the end of the day, what managers like me are paid to do is to try to make the right business crisis management decisions when the pressure is on.”

Hongkong & Shanghai Hotels Ltd is a very successful, values-led company looking to expand into China and Europe. What is the company’s approach to business crisis management? CEO Clement Kwok discusses his crisis management best practices.

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