Does your supply chain meet today’s customer expectations?

Mindset, technology, customer-first: creating and delivering today’s best supply chain

December 12, 2019 3:00 pm GMT

Experience sets expectation. Today’s customers expect four things from any interaction with a business: it should be personalised, consistent, convenient, frictionless. Joining the dots between your customer experience and your supply chain just became table-stakes.

So… if tomorrow’s supply chain must be fast, available, reliable and secure – enabled through supply chain and customer experience systems that are modern, automated and connected. The question is: how do we achieve it today?

We’re dedicating 90 minutes of peer-to-peer discussion to this critical issue.

Join five senior operations executives and thought leaders for this roundtable discussion as we challenge current thinking around effective change management, identify the right open, expandable and innovative technology to transform your supply chain, and explore why (and how) the customer comes first.

Discussion Points

  • Successful supply chain transformation: mindset and management
  • The right technology: end-to-end, data-driven, digital and integrated
  • Putting customers first: making SCM systems and CX systems work together
Adam Burns
Adam Burns
Editor-in-chief and Presenter at MeetTheBoss TV
Vikram Singla
Industry Expert
Vikram Singla
Strategy Director – Digital Transformation