Financial services companies have digitised the first layer. There may be some competitive differentiation in the amount of functionality but, by and large, the app and the portal are done.

Now, the opportunities are truly game changing.

The contact centre, branch network, and in-branch experience hasn’t changed in 30 years. Instead of having an expert advisor in every branch, why not create a central pool and use immersive technologies to deliver their expertise brilliantly and efficiently, in branch or at the customer’s home or workplace? Can you digitise the experience where the money is, in complex advisory services? What would a truly ‘digital’ financial services provider look like?

Join five other senior financial services executives and thought leaders on this essential roundtable as we talk tomorrow and transforming employee and customer service in-branch and across the enterprise.