We’ve read all the retail trends and annual prediction reports, and there’s a common thread – the bottom line: omnichannel will be integrated into every aspect of retail. But as we all know, a slick customer experience needs to be supported from the back end – making sure your ERP system is fit for purpose is crucial.

As Thomas Meyer, Group Vice President for IDC European Research, explains: “We’re at a major disruption point or an inflection point, probably as big or bigger than the internet. You should be thinking about digital or dead.” And for fashion and lifestyle retailers, there’s a clause: digital and frictionless.

This means fixing or finding a customer-driven supply chain, supported by one single view of customer data and global inventory across all business channels. It means being able to respond to your customers in real-time, and in a highly personalised fashion. It means breaking down barriers inside your organisation and using the right IT landscape to strengthen the relationship you have with your customers. In short – this means building the right ERP system for an omnichannel world.

Join five other senior fashion and lifestyle retail and retail executives and thought leaders on this roundtable to discuss your and their experiences of this modern essential: a better omnichannel experience.