How are leading firms organising themselves to take advantage of the BPO opportunity? That’s the question we put to executives from companies as diverse as RBS, Cisco, Maersk, Campofrio, Egencia, Verizon, Newell Rubbermaid and BNY Mellon in our recent roundtable series on business process transformation, in partnership with the good folks at Capgemini.

From understanding how BPO can positively impact the wider business by creating more agile departments, to finding out what steps are needed to unlock its true potential – along with how to deal with issues such as standardisation, knowledge transfer and data analysis along the way – we’ve collated highlights from those discussions in this ebook.