The days when outsourcing was simply about cost savings have long gone. Today, an increasing number of best-in-class firms are benefiting from ever more sophisticated services to help enable greater agility while at the same time improving business processes. Indeed, in today’s complex operating environment, there is much more to BPO than just cost reduction. MeetTheBoss TV’s Ben Thompson caught up with Capgemini’s Global Head of Finance and Accounting Outsourcing, Andrzej Hutniczak, to find out more about the challenges today’s organisations face – and how BPO can help