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Digital disruption is happening. How do you move to a new style of banking?

Financial Services: new customer expectations, new players, new style of banking

October 19, 2016 10:30 am GMT

Banks are facing significant challenges: startup-speed fintech competitors, merger and integration activities, low interest rates, high regulatory pressure, new ways to communicate with the customers… The opportunities are endless.

The contact centre, branch network, and in-branch experience haven’t changed in 30 years (subject to the business imperative of doing more with less). But customers have. Banks need to offer virtualised, always on, mobile services to a growing population of digital users. They need to leverage new channels to communicate and understand customer needs. They need to improve regulatory compliance and gain competitive agility.

Join five other senior financial services executives and thought leaders on this essential roundtable as we talk legacy tech vs transformation, and proven ways to win in the new style of banking.

Discussion Points

  • How to address new customer expectations
  • New expectations, new entrants: gaining competitive agility
  • Can you be agile and improve regulatory compliance?
  • Can banks ever achieve IT cost transparency?
Industry Expert
Jeremy Suddards
Vice President UK&I