Do or die: why service is the new differentiator
I wrote last week of the importance of culture, and how it plays a vital role in creating the conditions for success to flourish. A key part of that is creating the right customer experience. Las Vegas-based online retailer Zappos is brilliant at it. In a recent interview here on MeetTheBoss TV, founder and CEO Tony ...
Is great customer service worth it?
Wow customer service, delighting the customer, our customer journey, however you say it, customer experience is an endlessly fascinating subject. Just running a business, happily harnessing individual skill to corporate goals, is difficult. Keeping that mutually beneficial balance while facing the modern consumer spectrum of flibbertigibbet to Weeping Angel is a Rubik’s Cube in mittens ...
Retained IT needs a small nut. But that takes big balls.
Between April 2012 and April 2013, summit organizer GDS International gathered together 231 North American CIOs, vice presidents and IT directors for a collective 7.5 days of structured conversation, learning and networking. Last month, they handed MeetTheBoss TV the resultant data and asked us to write about it. You can download the full CIO U.S. IT ...
A Bite of the Apple
Stumble into Apple’s App Store and you are greeted with literally thousands of applications you can download for your iPhone. The reason is simple: in a world of constant mobility and interactivity, both smartphone and app markets have gone stratospheric. Today applications cover all aspects of life, helping users do everything from managing budgets, locating ...
Back to The Future: MeetTheBoss Interviews
In this week’s round-up, we take a sneak peak at a couple of big interviews on the radar. Listen up, shops. It’s not Christmas and we’re not buying any Santa hats, wrapping paper or faux-trees until at least the 24th December. Fortunately, you’ll only see such over-hyped nonsense in the world of bricks and mortar. When ...
Business Lessons from: Wimbledon
The All England Lawn Tennis Club annual tournament is in full ‘swing’ (excuse the pun – to warn you, there’ll be plenty more) and the use of exciting new technology to enhance the way people are able to consume the tournament, presents exciting opportunities for business. Wimbledon’s twenty-four year partnership with American multinational technology and consulting ...
Zappos.com: A Lesson in Leadership
If you ever wanted a lesson on good leadership, you’d be hard pushed to find one better than the awesome display of ingenuity displayed by Tony Hsieh, CEO Zappos.com, last week. News transpired that internet retailer 6pm.com had, mistakenly priced almost all of its products at $49.99. The error was pretty unforgiving, given that some ...
Weekly Roundup
Here at MeetTheBoss we pride ourselves on the quality of our content. So what better way to share with you the best of the best, the cream of the crop, the crème de la crème, every Friday for the week’s best content, than with a weekly roundup?! As well as the broadcasts of our all-star ...
Essential Leadership Development Activities
What is leadership development? Simply put, it is an effort to develop those skills and characteristics necessary to lead other people effectively. An individual who is a manager or leader must be able to set a direction and guide the team/employees in that direction. Leadership development helps those with basic talent and skills further enhance ...
Social Media For Business: The Kodak Moment
God love my Father. His cable TV system is like something from the Dark Ages; he still uses VCR and still watches a videotaped TV version of Zulu, just because he can’t find a VHS version anywhere, and hasn’t migrated to full-on DVD mode yet. He is about as HD un-ready as is humanly possible, ...