...here at MeetTheBoss TV Towers (not that we would have it any other way). This week: Dallas, Texas for our second live show, this time at the Next Generation Utilities Summit. We followed the excellent keynote speaker, Cyrus Wadia, The White House Senior Policy Advisor on Renewable Energy.
House-trained Ninja, Padraig Hyland spoke with Tammy McLeod, Vice President and Chief Customer Officer for Arizona Public Service Company about the turning points in her career, and how these have helped to shape an award-winning approach to customer service in an industry not known for its friendly public face – although the smart grid will change that, and a lot more besides. Coming soon.
That was Tuesday. Wednesday saw Newark, New Jersey and Tom Doughty, Chief Information Security Officer for Prudential Finance. It's often said but rarely followed: the security manager isn’t accountable for security; rather, he or she is accountable for making sure everyone else in the company is accountable for security. What does Tom think? Find out in the upcoming GRC week (w/c 24th May).
And on Friday, Jonathan Spragg gets some sales lessons from one of the biggest success stories in the automotive sector: Tesla. Sellers talk about smokescreen objections, the reasons not to buy that mean the prospect needs more information. Tesla had to overcome a smokescreen thicker than San Francisco fog: if I can’t keep my mobile phone charged, what hope for my car? Find out how they blew it, and their competitors, away. Coming soon.